At AtCor Medical, we strive to improve our products and exceed your expectations. Please complete the survey below to help us improve the SphygmoCor. Click on the Submit button when you are done. * Required Information
What is the Serial Number of your SphygmoCor Electronic Module? (located at the rear or beneath your Electronic Module.)
Your contact details:
Name*
1. The SphygmoCor System that I am using performs to specification: Strongly Agree Agree Neutral Disagree Strongly Disagree
If disagree, please explain:
2. The main operating feature of the SphygmoCor (Hardware or Software) that that I like is:
3. The main operating feature of the SphygmoCor (Hardware or Software) that that I dislike is:
4. The version of software that I am using is: V7.1 or older V8.0 or V8.2 V9.0 5. Please comment on the following new features in SphygmoCor Version 9:
5. Please comment on the following new features in SphygmoCor
(a). Guidance Bars (The red, yellow & green bars that are displayed during waveform capture to help determine if the waveform is acceptable.): Strongly Like Like Neutral Dislike Strongly Dislike
(b). Automatic Waveform Capture (If the waveform is acceptable it is automatically captured by the software): Strongly Like Like Neutral Dislike Strongly Dislike
(c). New colour scheme & display of normals: Strongly Like Like Neutral Dislike Strongly Dislike
(d). Overall, Version 9 Software is an improvement of earlier versions of SphygmoCor: Strongly Agree Agree Neutral Disagree Strongly Disagree
(e). Please provide any comments on V9 software and for your answers above:
6. What features would you add to or change on the SphygmoCor (Hardware or Software)system to improve it?:
7. What type of patients do you typically use the SphygmoCor System on? Hypertensive Diabetic Renal Disease Hypercholesterolemic Heart Failure Used in Risk Assessment/Screening Device Other If Other, please specify:
8. Is the system being used clinically?: Yes No If Yes, a) Briefly describe how the system helps in the management of these patients. b) Describe the benefit offered to these patients: 9. Have you ever experienced any technical problems with the SphygmoCor System? Yes No If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No N/A b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 10. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 11. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments: 12. Would you like to be contacted to discuss any support issues? Yes No 13. Additional Comments: Thank you for your time in completing this survey.
If Yes, a) Briefly describe how the system helps in the management of these patients.
b) Describe the benefit offered to these patients:
9. Have you ever experienced any technical problems with the SphygmoCor System? Yes No If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No N/A b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 10. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 11. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments: 12. Would you like to be contacted to discuss any support issues? Yes No 13. Additional Comments: Thank you for your time in completing this survey.
If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No N/A b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 10. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 11. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments:
b) How many times have you required Technical Support? 1 2-5 5+
c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office
General Comments on Technical Support:
10. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month)
11. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other
Comments:
12. Would you like to be contacted to discuss any support issues? Yes No
13. Additional Comments:
Thank you for your time in completing this survey.
